Collaboration Between Government and NGO in Optimizing Public Service: A Systematic Literature Review: English

Agile Governance and Innovation Measurement
Vol. 2 No. 2 (2025): September 2025

This study conducts a bibliometric meta-analysis of the literature on collaboration between non-governmental organizations (NGOs) and governments in public service delivery. The novelty of this research lies in its integration of bibliometric techniques with systematic content analysis to map trends, theories, and research clusters in NGO-government collaborations across sectors and countries. Unlike previous studies that mainly focus on qualitative syntheses or specific case studies, this research provides an evidence-based and data-driven framework for understanding how collaborations evolve, what drives them, and the theoretical gaps that remain. The findings reveal five key research clusters: collaboration dynamics, governance models, impact, costs, and value creation. Furthermore, this study contributes to the literature by identifying underrepresented theories and methodological gaps, offering a research agenda that bridges practice and academia. By highlighting influential authors, journals, and emerging themes, the study provides strategic insights for policymakers, practitioners, and scholars aiming to strengthen NGO-government partnerships to enhance service reach, efficiency, and sustainability.