<![CDATA[This study analyzes the implementation of digital transformation within Muhammadiyah’s Civil Society Organization (CSO) network in Indonesia, with a specific case of PT. Gramasurya through the framework of Digital Era Governance (DEG). Employing a descriptive qualitative approach, data were collected through interviews, observations, and documentation, then analyzed using data reduction, presentation, and conclusion drawing techniques by Miles and Huberman. The findings reveal that digital transformation has enhanced operational efficiency and work integration through a digital order management system, reflecting the DEG indicators of reintegration and digitization changes. However, the dimension of needs-based holism has not been optimal, as digital services have yet to directly reach customers as end users. This study concludes that the success of digital transformation in CSOs depends not only on internal efficiency but also on the ability to deliver user-oriented digital services and experiences. This research contributes to a broader understanding of how CSOs can play a pivotal role in shaping more inclusive and collaborative digital public service governance.]]>
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