JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Vol. 12 No. 1 (2026): Februari 2026

Analisis Kepuasan Pengguna Market Place Terhadap Pengalaman Berbelanja Online: Studi Kasus Pada Aplikasi Shopee di Kalangan Konsumen Gen Z Di Purwakarta

Cica Nurhasanah (Universitas Singaperbangsa Karawang)
Dede Jajang Suryaman (Universitas Singaperbangsa Karawang)



Article Info

Publish Date
01 Feb 2026

Abstract

The rapid development of technology has encouraged the growth of online marketplaces as digital transaction platforms, one of which is Shopee. This study aims to determine the level of satisfaction among Generation Z consumers in Purwakarta regarding their shopping experience on Shopee and to analyze the influence of feature convenience and corporate image on consumer satisfaction. This research uses a quantitative method by distributing questionnaires to 53 respondents. The results of multiple linear regression analysis show that corporate image has a positive and significant effect on consumer satisfaction, with a coefficient value of 1.039 (t = 10.136; sig < 0.001). Meanwhile, feature convenience does not have a significant effect (t = -1.308; sig 0.200 > 0.05). Overall, both variables contribute 73.2% to consumer satisfaction (Adjusted R² = 0.732), while the remaining 26.8% is influenced by other factors outside the study. These findings indicate that corporate image is the most dominant factor in increasing satisfaction among Generation Z Shopee users.  

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Journal Info

Abbrev

jemsi

Publisher

Subject

Economics, Econometrics & Finance

Description

JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) is an electronic independent international scientific and academic journal that aims to publish scholars’ original and high-quality manuscripts and reports in all fields of business. JEMSI adheres to an open access policy to accelerate the ...