Jurnal Ilmiah Ekonomi dan Manajemen
Vol. 4 No. 4 (2026): April

ANALISIS STRATEGI PEMASARAN MARKETING MIX DENGAN ANALISIS SWOT UNTUK MENCIPTAKAN KEPUASAN KONSUMEN PADA RAJA CUKUR KEL. CIPONDOH KOTA TANGERANG

Ardi Dandiharja (Universitas Pamulang)
Reza Khairul Hadi (Universitas Pamulang)



Article Info

Publish Date
11 Apr 2026

Abstract

. This research is motivated by the fluctuation in consumer visits and the decline in turnover at Raja Cukur Cipondoh due to suboptimal marketing strategies amidst the barbershop industry competition. This study aims to formulate marketing strategies to create consumer satisfaction using the Marketing Mix 7P framework and SWOT analysis. The research method applied is descriptive qualitative. Data collection was conducted through participatory observation, documentation, and semi-structured interviews with the owner and consumers, which were then validated using source triangulation. The calculation results of the IFAS and EFAS matrices indicate that the company has a strong internal position (strength score 2.1 > weakness 1.2) and significant external potential (opportunity score 2.1 > threat 1.5). Based on the SWOT diagram, the business is in Quadrant I, supporting an aggressive strategy. Research findings reveal that competitive pricing and friendly service are the main strengths, while minimal digital promotion and simple physical appearance are identified as weaknesses. It is concluded that the appropriate strategy is to leverage internal strengths to capture opportunities through optimizing social media promotion and improving physical facilities to ensure sustainable consumer satisfaction.

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Journal Info

Abbrev

jiem

Publisher

Subject

Other

Description

JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...