Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
Vol 10 No 3 (2026): JULY 2026

Strategi Komunikasi Termediasi Pekerja Remote dengan Klien Multinasional

Rosalinda Manullang (Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Syifa Syarifah Alamiyah (Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
01 Jul 2026

Abstract

This study aims to examine the mediated communication patterns employed by remote workers in their interactions with multinational clients. The background of this research is grounded in the rapid development of communication technologies and the increasing prevalence of remote work systems. The research method applied is descriptive qualitative, with data collected through in-depth interviews and documentation. The findings indicate that mediated communication is influenced by media selection, technical barriers, cultural differences, and time zone disparities. The primary strategies adopted by workers include aligning the choice of media with work requirements, clarifying instructions through written documentation, and maintaining interpersonal relationships with clients. This study contributes to the advancement of business communication scholarship, particularly in the context of cross-national remote working relationships.

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Journal Info

Abbrev

jtik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

Description

Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi), e-ISSN: 2580-1643 is a free and open-access journal published by the Research Division, KITA Institute, Indonesia. JTIK Journal provides media to publish scientific articles from scholars and experts around the world related to Hardware ...