INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Vol. 2 No. 10 (2026): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)

THE ROLE OF BRAND AWARENESS IN MEDIATING THE EFFECT OF ELECTRONIC WORD OF MOUTH ON PURCHASE DECISION(A Case Study of The Originote Products in Gianyar Regency)

Dewa Agung Ayu Winda Amritaswari (Management, Faculty of Economics and Business, Udayana University)
I Gst. Ngurah Jaya Agung Widagda K (Management, Faculty of Economics and Business, Udayana University)



Article Info

Publish Date
14 Apr 2026

Abstract

One of the rapidly growing industries is the personal care and beauty sector, with various facial care brands emerging with different innovations and benefits to attract consumer interest and intention to use their products. Due to the high public interest in self-care and beauty, competition among skincare brands has become increasingly intense. One of the beauty brands in Indonesia that is currently gaining popularity among consumers from various segments is The Originote. In early 2024, The Originote experienced a decline in sales, indicating a decrease in customers’ repurchase intention and low public brand awareness of The Originote, which in turn affects purchase decisions. Purchase decision is a process in which consumers begin by recognizing a problem and proceed to making a final decision to purchase a product. This study aims to analyze the role of brand awareness and electronic word of mouth on purchase decision. The sample consisted of 30 users of The Originote products who had purchased the product at least once within a month. The research was conducted in Gianyar Regency. The method used was a survey with a questionnaire technique, analyzed using descriptive and inferential statistics. The results show that Electronic Word of Mouth has a positive and significant effect on Purchase Decision, but does not have a significant effect on Brand Awareness. Meanwhile, Brand Awareness has a positive and significant effect on Purchase Decision, but cannot mediate the effect of Electronic Word of Mouth on Purchase Decision. These findings are expected to serve as a reference for future research and provide practical implications, suggesting that The Originote should expand its marketing reach to increase broader brand recognition.

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Journal Info

Abbrev

IJEFE

Publisher

Subject

Economics, Econometrics & Finance

Description

INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE) is a scientific journal that publishes articles in the field of Business and finance that contain conceptual ideas in the fields of Economics, Accounting, Management, Business and finance. The scope is Human Resource Management, Marketing ...