Custodia: Journal of Legal, Political, and Humanistic Inquiry
Vol 1 No 4 (2026): June: Custodia: Journal of Legal, Political, and Humanistic Inquiry

Legal Protection for Consumers in E-Commerce Transactions Resulting from Breaches of Contract by Businesses: A Study of the Shopee and Tokopedia Platforms

Kearen Elvira Naftali (Unknown)
Gunardi Lie (Unknown)



Article Info

Publish Date
14 Apr 2026

Abstract

The development of e-commerce as the primary instrument of digital commerce has transformed the legal relationships between consumers, businesses, and platform operators, thereby introducing new complexities in consumer legal protection. This study aims to analyze the concept of breach of contract in electronic transactions and examine the legal liability of marketplaces for consumer losses. The research method employed is normative legal research using a legislative and conceptual approach, supported by primary and secondary legal sources. The findings indicate that breach of contract in e-commerce encompasses non-conforming goods, delivery delays, and failure to fulfill obligations, all of which have legal implications under the Civil Code and the Consumer Protection Act. As operators of electronic systems, marketplaces bear legal liability that extends beyond that of mere intermediaries; rather, it includes active obligations to ensure transaction security. Normative reconstruction is necessary through strengthened regulations, restrictions on standard clauses, and the integration of more progressive liability principles. This study contributes to the development of legal liability theory within the digital ecosystem and provides a foundation for updating consumer protection policies in Indonesia.

Copyrights © 2026






Journal Info

Abbrev

custodia

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Custodia: Journal of Legal, Political, and Humanistic Inquiry is a peer-reviewed academic journal that focuses on the dissemination of high-quality research in the fields of law, politics, and humanities. It serves as an open platform for scholars, researchers, practitioners, and students to publish ...