Indonesian Journal of Social Research (IJSR)
Vol 8 No 1 (2026): Indonesian Journal of Social Research (IJSR)

The Tax System Digitalization and Micro, Small, and Medium Enterprises (MSME) Tax Compliance: Evidence from an Emerging Economy

Rukmana, Heru Satria (Unknown)
Riswanti, Dwi Meyliani (Unknown)
Ozturk, Omer Tayfur (Unknown)



Article Info

Publish Date
17 Apr 2026

Abstract

This study examines the effect of tax system digitalization on the tax compliance of Micro, Small, and Medium Enterprises (MSMEs). Grounded in the integration of the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB), this research analyzes how perceived accessibility, system reliability, data security, and ease of use influence compliance behavior. A quantitative explanatory design was employed using survey data collected from 332 MSME taxpayers who had utilized digital tax services (e-Filing, e-Billing, and DGT Online) for at least one year. Data were analyzed using simple linear regression. The results indicate that tax system digitalization has a positive and statistically significant effect on MSME tax compliance (β = 0.628; p < 0.001). The coefficient of determination (R² = 0.394) shows that 39.4% of the variance in tax compliance is explained by the digitalization variable. These findings suggest that improvements in digital accessibility, system reliability, and user support strengthen compliance behavior among MSMEs. The study contributes theoretically by empirically validating the integrated TAM–TPB framework in the context of digital tax compliance and provides practical implications for policymakers seeking to enhance fiscal inclusion through digital transformation initiatives.

Copyrights © 2026






Journal Info

Abbrev

IJSR

Publisher

Subject

Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Indonesian Journal of Social Research (IJSR), e-ISSN 2716-5191 is high quality open access peer reviewed research journal, published by Universitas Djuanda (UNIDA), and dedicated to publish significant research findings in the field of social sciences. The research data may come from experimental ...