Transekonomika : Akuntansi, Bisnis dan Keuangan
Vol. 6 No. 2 (2026): March

Implementation of the Core Tax Administration System (CTAS) as a Digital Tax Solution: An Empirical Study on Taxpayer Satisfaction and Government Readiness

Indriani, Agustina (Unknown)
Jombrik, Jombrik (Unknown)
Haholongan, Rutinaias (Unknown)



Article Info

Publish Date
29 Apr 2026

Abstract

Background: The digital transformation of tax administration has become a strategic priority for governments seeking to improve transparency, efficiency, and compliance. In Indonesia, the Core Tax Administration System (CTAS) represents a major step toward modernizing tax services within the Directorate General of Taxes, where user acceptance and institutional readiness are considered key determinants of success. Objectives:  This study examines the influence of taxpayer satisfaction and government readiness on CTAS implementation effectiveness in Indonesia's digital tax administration transformation. Methodology: A quantitative approach was employed using structured questionnaires distributed to taxpayers with experience using digital tax services, with multiple linear regression used to evaluate the effect of each independent variable. Findings: Taxpayer satisfaction has a positive and significant effect on CTAS implementation (t = 7.291, p = 0.000), reflected in perceptions of service accessibility, speed, data security, and information clarity. Government readiness, however, shows no statistically significant effect (t = 0.787, p = 0.433). Conclusions: Taxpayer satisfaction is a significant determinant of CTAS implementation success, whereas government readiness alone does not directly translate into taxpayer adoption without a positive user experience. These findings support the Technology Acceptance Model (TAM), underlining the need for simplified procedures, enhanced system stability, and responsive digital services to strengthen CTAS acceptance in Indonesia.

Copyrights © 2026






Journal Info

Abbrev

Transekonomika

Publisher

Subject

Economics, Econometrics & Finance

Description

Transekonomika : Akuntansi, Bisnis dan Keuangan, publish by Transpublika Research Center, for sources of information and communication for academics and observers about science and methodology. Published papers are the upshots of research, reflection, and actual critical studies with respect to the ...