International Journal of Health Sciences
Vol. 4 No. 2 (2026): IJHS : International Journal of Health Sciences

Analysis Of Social Interaction Between Health Workers And Patients In Health Services

Hilal, Achmad (Unknown)
Pannyiwi, Rahmat (Unknown)



Article Info

Publish Date
25 Apr 2026

Abstract

Abstract This study aims to analyze social interaction between healthcare workers and patients in healthcare Social services​ interaction plays a crucial role in determining service quality and patient satisfaction . This research uses a qualitative descriptive approach , with data collected through in- depth interviews , observations , and documentation . The results show that effective communication , empathy , and professional attitudes of healthcare workers significantly influence patient trust and comfort . Social interaction occurs in both verbal and nonverbal forms , where clear explanations and supportive body language enhance patient understanding . However , several barriers were identified , including limited consultation time , high workload , and differences in social and cultural backgrounds . Furthermore , the findings indicate a significant relationship between the quality of social interaction and patient satisfaction , as supported by a Chi- Square analysis . Good interaction improves patient compliance , reduces anxiety , and enhances overall healthcare outcomes . Therefore , improving interpersonal communication skills among healthcare workers is essential to achieve better healthcare service quality . Keywords : Social Interaction , Healthcare Workers , Patients , Communication , Patient Satisfaction

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Journal Info

Abbrev

IJHS

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

International Journal of Health Sciences (IJHS) is an international peer-reviewed journal published by the Association of Teachers and Lecturers throughout Indonesia. This Journal of Health Sciences is open access and aims to share and promote the quality of community services by applying science ...