<![CDATA[Digital transformation has become a strategic instrument for improving the quality of public services, including higher education services. The Higher Education Service Institution (LLDIKTI) Region XIV, which oversees Papua, West Papua, Central Papua, Papua Pegunungan, South Papua, and Southwest Papua, faces unique challenges related to geographical conditions, infrastructure limitations, and disparities in digital capacity. This study aims to analyze the effectiveness of public services through digital transformation in higher education services at LLDIKTI Region XIV. A descriptive qualitative approach with a case study design was employed. Data were collected through in-depth interviews, observation, and document analysis involving institutional policies, digital service systems, and service implementation practices. Data analysis was conducted interactively through data reduction, data display, and conclusion drawing. The findings reveal that digital transformation has improved service efficiency, transparency, and accessibility, particularly in administrative and academic services. However, service effectiveness has not been fully optimized due to limitations in human resource readiness, technological infrastructure, budget allocation, system integration, and organizational resistance to change. These findings highlight the importance of strengthening digital governance, enhancing human resource capacity, and developing adaptive policies that reflect the characteristics of eastern Indonesia. This study contributes to the development of effective and inclusive digital public service policies in higher education.]]>
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