Pengaruh Kualitas Pelayanan Mobile Banking Terhadap Kepuasan Nasabah Pada Bank Syariah Indonesia (BSI)

Fina Afriliyana (Universitas Islam Negeri Sultan Maulana Hasanuddin Banten)
Intan Sri Wahyuni (Universitas Islam Negeri Sultan Maulana Hasanuddin Banten)
Abdullah Faursam (Universitas Islam Negeri Sultan Maulana Hasanuddin Banten)
Henny Saraswati (Universitas Islam Negeri Sultan Maulana Hasanuddin Banten)
Wahyu Hidayat (Universitas Islam Negeri Sultan Maulana Hasanuddin Banten)

MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Vol. 1 No. 3 (2023): Juli : MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis

This study aims to find out whether mobile banking service quality has a significant effect on customer satisfaction and whether security using mobile banking has a significant effect on customer satisfaction. Furthermore, this study also aims to determine whether accuracy and trust have a significant effect on customer satisfaction. This type of research is quantitative research using research surveys. The sample of this research is 30 respondents taken by survey method. Data collection techniques using questionnaires and surveys. Methods of data analysis using linear regression test, normality test, hypothesis testing, correlation test (T test, F test), then the data is processed using the SPSS application from windows.