MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Vol. 4 No. 2 (2026): Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis

Intercultural Negotiation as a Strategic Mechanism in Balancing Global Standardization and Local Adaptation: A Case Study of Tokyo Disneyland

Ardella Febri Dwi Syaharani (University of Bangka Belitung)
Bela Maulana (University of Bangka Belitung)
Yulita Diva (University of Bangka Belitung)
Dian Prihardini Wibawa (University of Bangka Belitung)



Article Info

Publish Date
19 Apr 2026

Abstract

The expansion of multinational corporations into culturally diverse markets requires strategic mechanisms capable of balancing global standardization with local adaptation. Intercultural negotiation has increasingly been recognized not only as a communicative process but also as an organizational strategy shaping collaborative structures and operational practices. This article examines the management of Tokyo Disneyland as a unique case of cross-cultural partnership between The Walt Disney Company and Oriental Land Company, where global brand control coexists with local operational autonomy. Using a qualitative case study approach based on secondary data from corporate reports, official documents, and academic literature, the analysis identifies patterns of negotiation embedded in role division, policy formulation, and service delivery. The findings indicate that negotiation outcomes are reflected in selective cultural adaptations, including localized services, products, and communication practices, while maintaining core brand identity. These results highlight that effective intercultural negotiation operates at both structural and operational levels, enabling long-term collaboration and high organizational performance. The article contributes to international management literature by positioning intercultural negotiation as a strategic framework integrating global consistency and local responsiveness in multinational contexts.

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Journal Info

Abbrev

MUQADDIMAH

Publisher

Subject

Economics, Econometrics & Finance

Description

MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis presents actual studies on the field of management and business in the perspective of conventional economics and sharia economics. These studies are expected to enrich scientific treasures in the field of management and business so that ...