Jurnal Ragam Pengabdian
Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"

Optimalisasi Pemanfaatan Data Automatic Exchange of Information (AEOI) dalam Proses Bisnis Perpajakan: Tinjauan Persepsi dan Kendala pada Kantor Pelayanan Pajak

Adli Gumilang Herdi (Politeknik Keuangan Negara STAN)
Akhmad Nur Imtihanul Hikam (Politeknik Keuangan Negara STAN)
Errik Syahputra (Politeknik Keuangan Negara STAN)
M. Rafli Al Mubarok (Politeknik Keuangan Negara STAN)
Syifa Auliya Mahendra (Politeknik Keuangan Negara STAN)



Article Info

Publish Date
16 Mar 2026

Abstract

This study examines the optimization of Automatic Exchange of Information (AEOI) data utilization in tax administration by focusing on user perceptions and operational constraints at the implementation level. Although AEOI has contributed to expanding the tax base and increasing tax revenue, its effective use in day-to-day tax supervision remains dependent on data governance and organizational readiness at tax offices. This research employs a qualitative descriptive approach to obtain an in-depth understanding of AEOI data distribution and utilization in practice. Primary data were collected through semi-structured, in-depth interviews with three Account Representatives working at a Tax Service Office who directly use AEOI data in taxpayer supervision. Informants were selected using purposive sampling based on their direct involvement in handling AEOI data. The interview data were analyzed using thematic analysis to identify key themes related to data distribution, data quality perception, service quality, follow-up actions, encountered constraints, and the role of AEOI in tax administration processes. The findings indicate that AEOI data are distributed centrally through internal tax applications, enabling uniform access for implementation units. The data are perceived as accurate and complete in identifying taxpayers and financial assets, thereby supporting compliance supervision. However, delayed data availability, inefficient data formats, limited technical support, and the need for manual data verification reduce the practical relevance of the information. Despite these constraints, AEOI plays a significant role in strengthening tax supervision and supporting revenue collection

Copyrights © 2026






Journal Info

Abbrev

juragan

Publisher

Subject

Environmental Science Social Sciences Other

Description

Berisi hasil-hasil kegiatan pengabdian dan pemberdayaan masyarakat berupa penerapan berbagai bidang ilmu diantaranya pendidikan, ekonomi, agama, teknik, pertanian, sosial humaniora, komputer dan kesehatan yang ditulis dalam bahasa Indonesia maupun bahasa ...