Jurnal Ragam Pengabdian
Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"

Dynamics of Public Trust in Government amid Information Disruption in Southeast Asia

Yunaz Farada Yoga (Universitas Panca Marga Probolinggo)
R. Abdul Haris (Universitas Panca Marga Probolinggo)



Article Info

Publish Date
22 Jan 2026

Abstract

Information disruption characterized by the acceleration of digital communication flows, the spread of misinformation and disinformation, and the fragmentation of online public spaces have affected the pattern of public trust in governments in Southeast Asia. This study aims to analyze the dynamics of public trust in the context of information disorder, paying attention to the role of institutional factors and the cognitive capacity of the community. The study used a mixed-methods approach by combining a quantitative survey of 720 adult respondents (≥18 years) recruited through stratified purposive sampling in three Southeast Asian countries, Indonesia, Malaysia, and the Philippines, as well as in-depth interviews with 24 key informants consisting of government officials, journalists, academics, and civil society representatives. Regression analysis and differential testing showed that exposure to disinformation content was significantly negatively associated with the level of public trust in government institutions, particularly in the credibility aspect of policy communication. However, the results of the study also show that digital media literacy and perception of government transparency function as protective variables that can moderate the negative impact of information disruption. The qualitative findings confirm that the decline in public trust is not only triggered by the existence of false information, but also by weaknesses in government communication responses that are considered less responsive and participatory. This research makes a theoretical contribution to the understanding of public trust in the digital information ecosystem in Southeast Asia and offers policy implications in the form of strengthening public communication strategies, improving information literacy, and developing cross-sectoral collaborative mechanisms in the face of information disruption.

Copyrights © 2026






Journal Info

Abbrev

juragan

Publisher

Subject

Environmental Science Social Sciences Other

Description

Berisi hasil-hasil kegiatan pengabdian dan pemberdayaan masyarakat berupa penerapan berbagai bidang ilmu diantaranya pendidikan, ekonomi, agama, teknik, pertanian, sosial humaniora, komputer dan kesehatan yang ditulis dalam bahasa Indonesia maupun bahasa ...