Jurnal Ragam Pengabdian
Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"

Marketing Management Crisis and Brand De-identification: A Qualitative Study on the Multinational Product Boycott Movement in Indonesia

yulita (Politeknik Bina Madan)
Leni Sugiyanti (Unknown)
Ayu Ambarwati (Unknown)
Ratna Sari Dewi (Unknown)
Rendy Permana (Unknown)



Article Info

Publish Date
23 Apr 2026

Abstract

This research explores the phenomenon of consumer boycotts against multinational brands in Indonesia driven by socio-political issues. Using a qualitative descriptive approach with a triangulation technique, this study examines the mechanism of brand image deconstruction and the shift in consumer loyalty. Data were gathered through in-depth interviews, digital observation, and documentation. The results reveal four key findings: first, the deconstruction of brand equity as consumer priorities shift toward "Ethical Equity"; second, the failure of rigid global narratives to meet local empathetic expectations; third, the rise of consumer ethnocentrism providing momentum for local brands; and fourth, the necessity of a "Hyper-localization" strategy involving authentic social action for brand recovery. This study provides a strategic framework for multinational companies to navigate ethical crises in a sensitive market.

Copyrights © 2026






Journal Info

Abbrev

juragan

Publisher

Subject

Environmental Science Social Sciences Other

Description

Berisi hasil-hasil kegiatan pengabdian dan pemberdayaan masyarakat berupa penerapan berbagai bidang ilmu diantaranya pendidikan, ekonomi, agama, teknik, pertanian, sosial humaniora, komputer dan kesehatan yang ditulis dalam bahasa Indonesia maupun bahasa ...