MDP Student Conference
Vol 5 No 2 (2026): The 5th MDP Student Conference 2026

Exploring Trust Factors in Human-GenAI Product Prioritization

Harnindito, Andreas (Unknown)
Saputra, Sujud Ganda (Unknown)



Article Info

Publish Date
15 Apr 2026

Abstract

Product managers increasingly used Generative Artificial Intelligence tools such as ChatGPT, Claude, and Gemini to support product prioritization decisions. However, the factors that shaped trust in these tools within prioritization contexts remained underexplored. This research study investigated how product managers developed trust in GenAI for prioritization through semi-structured interviews with nine participants from Indonesia, Sweden, and Estonia. The thematic analysis revealed four overarching themes related to trust in GenAI for product prioritization: conditional confidence in GenAI ability, trust-building with GenAI through verification practices, data privacy and transparency concerns, and ethical concerns in GenAI use. No participant fully trusted or fully abandoned GenAI, instead adopting a pattern of cautious engagement. The study highlighted the need for organizational governance, clear data policies, and training programs to support appropriate trust calibration in GenAI-assisted product prioritization.

Copyrights © 2026






Journal Info

Abbrev

msc

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...