International Conference on Islamic Economic
Vol. 5 No. 1 (2026): April

Customer Experience, Religiosity, and Social Status Determining Tourist Visits in East Java Halal Tourism

Saffanah, Nabilah Ahsanah (Unknown)
Fahmi, Moh Farih (Unknown)



Article Info

Publish Date
30 Apr 2026

Abstract

The tourism sector plays a strategic role in economic growth, yet shifting tourist motivations toward comfort, halal lifestyle, and social recognition create new challenges for destination managers. This study aims to examine how customer experience, religiosity, and social status influence tourists’ visiting decisions at the Al-Akbar National Mosque in Surabaya. A quantitative associative approach was employed using purposive sampling, generating 115 respondents. Data were analyzed through multiple linear regression to test the proposed hypotheses within the Stimulus-Organism-Response framework. The findings reveal that customer experience has a positive and significant effect, highlighting the importance of service quality and environmental comfort. Religiosity also significantly influences decisions, confirming spirituality as a primary driver. Meanwhile, social status exerts a partial but meaningful effect, indicating that visits are also shaped by lifestyle and self-actualization needs. This study contributes theoretically by enriching halal tourism literature through an integrated behavioral model, and practically by offering insights for tourism managers to design experience-based marketing strategies that align service excellence with religious and social values in contemporary tourism contexts.

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Journal Info

Abbrev

icie

Publisher

Subject

Economics, Econometrics & Finance

Description

International Conference on Islamic Economics is a journals economic studies published every April and October by Sekolah Tinggi Agama Islam Darul Ulum Banyuanyar Pamekasan. The scope and focus of this journal is about business ethics, capital markets, financial institutions, sharia accounting, ...