Passenger traffic fluctuations at Hang Nadim International Airport exhibit extreme volatility influenced by the unique characteristics of the Free Trade Zone (FTZ). Single statistical methods often fail to capture non-linear patterns in this high-variability data. Therefore, this study proposes a Hybrid ARIMA-Neural Network model to enhance forecasting accuracy. The primary variable used is the total monthly passenger volume (arrivals and departures). The research stages began with data preprocessing (80:20 train-test ratio), linear component modeling using ARIMA, residual extraction, and non-linear component modeling using Multi-Layer Perceptron (MLP) to correct residual errors on a one-step-ahead basis. Evaluation results show that the standalone ARIMA model is slow to anticipate extreme surges, resulting in a Mean Absolute Percentage Error (MAPE) of 23.75%. The hybrid model integration proved successful in compensating for these weaknesses, reducing the MAPE value to 12.51%. This achievement represents a 47.33% error reduction from the baseline. In terms of novelty, this hybrid approach provides a highly reliable computational solution for airport management with dual characteristics (tourism and industry) in mitigating uncertainty in capacity planning.
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