Jurnal Komunikasi
Vol. 4 No. 1 (2026): Jurnal Komunikasi

KOMUNIKASI ORGANISASI DALAM DUNIA KERJA DIGITAL: SEBUAH REVIEW LITERATUR SISTEMATIS

Ahmad Akbar Zaini (Program Studi Psikologi Fakultas Psikologi Universitas Negeri Surabaya)
Keisha Miranda Panjaitan (Program Studi Psikologi Fakultas Psikologi Universitas Negeri Surabaya)
Nurul Aini Rosyida (Program Studi Psikologi Fakultas Psikologi Universitas Negeri Surabaya)



Article Info

Publish Date
15 May 2026

Abstract

The development of digital technology has transformed organizational communication from conventional face-to-face interaction to online platform-based communication, along with the increasing adoption of remote and hybrid work in the post-COVID-19 era. This study aims to identify the transformation of organizational communication in the digital workplace and analyze its challenges and implications for communication effectiveness. The method used is a systematic literature review of peer-reviewed articles from Scopus and Google Scholar published between 2019 and 2026, using the keywords “organizational communication” and “digital workplace.” The selection process involved identification, screening, and eligibility stages based on inclusion and exclusion criteria. Thematic analysis was conducted through coding and categorization to identify key patterns. The findings show that organizational communication has become more multidirectional and technology-driven, improving efficiency while introducing challenges such as limited non-verbal cues, information overload, and digital literacy gaps. Digital leadership plays a crucial role in fostering trust and communication effectiveness. This study concludes that digital organizational communication is a multidimensional phenomenon requiring an integrated technological, social, and psychological approach.

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Journal Info

Abbrev

KOMUNIKASI

Publisher

Subject

Description

Jurnal Komunikasi menerbitkan artikel penelitian dari berbagai topik dalam ilmu komunikasi. Jurnal merupakan ruang interdisipliner yang mewadahi penelitian terkait komunikasi dan media yang tidak terbatas pada komunikasi interpersonal, komunikasi massa, periklanan, strategi komunikasi, dan studi ...