Krisna: Kumpulan Riset Akuntansi
Vol. 17 No. 2 (2026): KRISNA: Kumpulan Riset Akuntansi

INCREASING CUSTOMER LOYALTY THROUGH A CUSTOMER-BASED BRAND EQUITY APPROACH: THE PERSPECTIVE OF KEBAYA FASHION CONSUMERS

I Gusti Ayu Novitasari (Universitas Bali Dwipa)
Ni Made Galih Masari (Universitas Bali Dwipa)



Article Info

Publish Date
22 Jan 2026

Abstract

The objective of this study is to enhance customer loyalty to kebaya fashion products in Denpasar City by employing the Customer-Based Brand Equity (CBBE) approach. A quantitative approach was employed to collect data through the administration of questionnaires to 110 respondents. The collected data were then analyzed by the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. The findings of the study indicated that brand equity exerts a positive influence on customer loyalty and customer-based brand equity. Furthermore, customer-based brand equity demonstrates a positive impact on customer loyalty, thereby mediating the relationship between brand equity and customer loyalty. These findings offer implications for marketing strategies that aim to enhance customer loyalty by fortifying brand equity. The findings support the CBBE theory and demonstrate the importance of integration between product differentiation, brand awareness, and digital marketing in creating deep emotional relationships with customers. The present study offers pragmatic contributions to businesses, particularly in the fashion industry, by providing a framework for the development of effective marketing strategies.

Copyrights © 2026






Journal Info

Abbrev

krisna

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

KRISNA: Kumpulan Riset Akuntansi is a journal research published by Accounting Department, Faculty of Economics, Warmadewa University. This Journal is a group of research including accounting and business development, such as financial accounting, management accounting, Auditing, tax, accounting ...