Bisnis Net : Jurnal Ekonomi dan Bisnis
Vol 9, No 1: MEI 2026

Analisis Faktor Yang Mempengaruhi Penggunaan E-Wallet Pendekatan Model UTAUT2 pada Generasi Z, di Wilayah DKI Jakarta

Vebriani, Vebriani (Unknown)
Prijanto, Budi (Unknown)



Article Info

Publish Date
19 May 2026

Abstract

This study aims to analyze the factors influencing the intention and behavior of e-wallet usage among Generation Z in DKI Jakarta using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model. The rapid development of digital payment systems in Indonesia, especially OVO, GoPay, and DANA, has changed transaction behavior among young consumers. Generation Z is known as a digital native generation with high technology adoption, making it important to understand the determinants of their e-wallet usage behavior. This research uses a quantitative approach with a survey method involving respondents from Generation Z in DKI Jakarta who actively use e-wallet applications. Data were analyzed using Partial Least Square – Structural Equation Modeling (PLS-SEM). The results show that Hedonic Motivation, Price Value, and Habit have the strongest influence on Behavioral Intention, while Behavioral Intention and Facilitating Conditions significantly influence Use Behavior. Effort Expectancy is found to be insignificant due to the high digital literacy of Generation Z. These findings indicate that promotional value, user experience, and usage habits play a crucial role in encouraging sustained e-wallet usage among Generation Z.

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Journal Info

Abbrev

bisnet

Publisher

Subject

Economics, Econometrics & Finance

Description

Bisnisnet adalah Jurnal Ekonomi dan Bisnis yang ditertbitkan dan dikelola oleh Fakultas Ekonomi dan Bisnis Universitas Dharmawangsa (FEB UNDHAR). Jurnal ini diharapakan dapat menjadi alat informasi dan sosialisasi mengenai hasil-hasil penelitian yang mempunyai relevansi dengan : Manajemen Pemasaran ...