This extensive scientific work explores every dimension of the credit risk management procedures implemented by Bank BTN Jambi Branch Office in facilitating housing needs for Low-Income Communities (MBR). Within an economic landscape fraught with uncertainty, credit risk emerges as an existential challenge for the banking industry. This research employs a qualitative-phenomenological methodology to dissect how internal bank policies interact with customer behavior in Jambi Province. The analysis spans from the highly selective pre-screening phase via SLIK OJK and multi-layered repayment capacity verification to educational and persuasive non-performing loan handling strategies. The research findings provide new insights into the importance of synchronizing digital technology with physical field verification in suppressing Non-Performing Loan (NPL) rates.
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