Jingji: Jurnal Ekonomi, Bisnis dan Manajemen
Vol. 6 No. 1 (2026): JINGJI: Jurnal Ekonomi, Bisnis dan Manajemen

Evaluation of the Effectiveness of the PMB Team's Services in Supporting the New Student Registration Process at ITB Tuban

Fadhoilus Shofi et.al (Institut Teknologi dan Bisnis Tuban)
Kafka Rozika Mei-V (Institut Teknologi dan Bisnis Tuban)
Faisal Majid (Institut Teknologi dan Bisnis Tuban)
Fima Heryuni Agustin (Institut Teknologi dan Bisnis Tuban)
Widia Selviana Ananda Putri (Institut Teknologi dan Bisnis Tuban)
Ana Rufa Ida (Institut Teknologi dan Bisnis Tuban)
Sita Romadhoni (Institut Teknologi dan Bisnis Tuban)
Ahmad Wildan Habibullah (Institut Teknologi dan Bisnis Tuban)
Nuryani Hera Pramesti (Institut Teknologi dan Bisnis Tuban)
Nurussa'diyah (Institut Teknologi dan Bisnis Tuban)
Rifqi Ainul Ahmadi (Institut Teknologi dan Bisnis Tuban)



Article Info

Publish Date
16 May 2026

Abstract

This study evaluates the effectiveness of the New Student Admission Team services in supporting the student registration process at Institut Teknologi dan Bisnis Tuban. A quantitative survey method was applied by distributing questionnaires to 195 prospective students in the 2025/2026 academic year. The data were analyzed using quantitative descriptive analysis through frequency and percentage calculations. The indicators included staff friendliness, clarity of information, response speed, level of assistance, information media, and ease of registration. The results show that the admission services were effective. A total of 93.3% of respondents rated the team as very friendly, 90.3% stated that the information was very clear, 98% assessed the response as fast and very fast, all respondents felt assisted, and 99% rated the registration process as easy and very easy. The findings indicate that the admission services supported prospective students’ needs, although website optimization, technical information clarity, account verification, and official information media still require improvement.

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Journal Info

Abbrev

jingji

Publisher

Subject

Religion Economics, Econometrics & Finance

Description

Jurnal Ekonomi dan Bisnis Islam Jingji menerbitkan naskah ilmiah dalam bahasa Inggris yang baik (baik Amerika maupun Inggris, tetapi bukan campuran keduanya) atau Bahasa Indonesia. Penulis yang ingin menggunakan jasa proofreading atau penyuntingan untuk meningkatkan mutu naskah mereka dapat ...