The Influence of Quality of Work Life and Perceived Organizational Support on Turnover Intention in Private Higher Education Institutions

Dongxiu Zeng (School of Accountancy and Finance, Walailak University, Nakhon Si Thammarat 80160,)
Trairong Swatdikun (School of Accountancy and Finance, Walailak University, Nakhon Si Thammarat 80160,)
Somnuk Aujirapongpan (Faculty of Management Science, Silpakorn University, Phetchaburi,)
Shi-Zheng Huang (School of Economics and Management, Nanning Normal University, Guangxi 530001,)

Emerging Science Journal
Vol. 8 (2024): Special Issue "Current Issues, Trends, and New Ideas in Education"

The study addresses faculty turnover in private higher education institutions, a challenge that disrupts institutional progress and educational continuity. It examines the influence of Quality of Work Life (QWL) on turnover intention (TI) and the mediating role of Perceived Organizational Support (POS). Utilizing a stratified random sample of 396 educators across 24 private colleges, data were collected through structured questionnaires and analysed using Structural Equation Modeling (SEM). The findings reveal a significant negative relationship between QWL and TI, indicating that improved work-life balance reduces educators' intent to resign. Additionally, QWL positively influences POS, which further diminishes TI, with POS mediating the QWL-TI relationship. By integrating POS as a mediator, the study provides actionable insights for educational administrators, emphasizing the importance of enhancing QWL and POS to mitigate faculty turnover. The findings offer a foundation for developing targeted policies aimed at improving workplace conditions and organizational support to ensure institutional stability. Doi: 10.28991/ESJ-2024-SIED1-020 Full Text: PDF