Review of International Economy and finance (RITEF)
Vol. 2 No. 3 (2026): Review of International Economy and Finance (RITEF)

THE INFLUENCE OF CUSTOMER INVOLVEMENT IN MEMORABLE CUSTOMER EXPERIENCE (MCE) IN MEDIATING THE EFFECT OF EXPERIENTIAL MARKETING ON REVISIT INTENTION AT BEACHWALK BALI

I Dewa Bagus Mahesa Gangga (Management, Faculty of Economics and Business, Udayana University)



Article Info

Publish Date
09 May 2026

Abstract

This study aims to analyze the effect of experiential marketing on revisit intention through the mediating role of memorable customer experience among visitors of Beachwalk Bali. The study employed a quantitative approach with an associative research design grounded in the Stimulus–Organism–Response (SOR) theory. A total of 160 respondents were selected using purposive sampling techniques. Data were collected through Likert-scale questionnaires and analyzed using Hayes PROCESS Macro Model 4 with a bootstrapping approach. The findings reveal that experiential marketing has a positive and significant effect on both memorable customer experience and revisit intention. Memorable customer experience also exerts a positive and significant influence on revisit intention and is proven to partially mediate the relationship between experiential marketing and revisit intention. These findings indicate that a memorable shopping experience can enhance visitors’ intentions to revisit Beachwalk Bali.

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Journal Info

Abbrev

RITEF

Publisher

Subject

Description

Review of International Economy and finance (RITEF) is a scientific journal that publishes articles in the Business field includes conceptual ideas in the fields of Economics, Accounting, Management, business. The scopes are Human Resource Management, Marketing Management, Financial Management, ...