ITEJ (Information Technology Engineering Journals)
Vol. 3 No. 1 (2018): June

Perancangan Sistem Kepuasan Masyarakat Terhadap Pelayanan Publik Dengan Metode Analytical Hierarchy Process (AHP)

Petrus Sokibi (STMIK CIC)
Nurul Bahiyah (STMIK CIC)



Article Info

Publish Date
05 Jul 2018

Abstract

Talun sub-district is a government institution that provides public services to the public, which at this time there is no assessment of service satisfaction from the community so that the District Talun cannot know the assessment or complaints from the public to public services provided. The research aims to determine the level of public satisfaction of Public Service in Talun Sub-district. AHP is a complex multi-criteria decision-making method, in an unstructured situation into sections that are then shaped into functional hierarchies to present problems to be solved and then build a priority sequence for alternatives by pairwise alternative comparisons based on judgments of decision makers against a system. The appraisal application yields the value of the public satisfaction level and the eigenvector ranked according to the highest data as the final value of the AHP calculation so that the eigenvector value obtained can facilitate the Camat to see which elements of service are not good.

Copyrights © 2018






Journal Info

Abbrev

itej

Publisher

Subject

Description

ITEj (Information Technology Engineering Journals) is a peer-reviewed journal that focuses on the Development of information systems, electronic-based learning, and the application of algorithms and methods in informatics engineering and software engineering. Besides that, the focus is also on ...