OPINI: Journal of Communication and Social Science
Vol. 3 No. 1 (2026): March

DEVELOPMENT OF A STAKEHOLDER-ORIENTED POLICY COMMUNICATION STRATEGY FOR EFFECTIVE POLICY DISSEMINATION: A CASE STUDY OF PT BANK SUMUT, MEDAN BRANCH

Pangeran (Universitas Muhammadiyah Sumatera Utara)
Muhammad Thariq (Universitas Muhammadiyah Sumatera Utara)



Article Info

Publish Date
31 Mar 2026

Abstract

This study examines policy communication at PT Bank SUMUT Medan Branch, focusing on its influence on policy dissemination effectiveness and the development of a stakeholder-oriented strategy. Using a sequential explanatory mixed methods design, quantitative data were collected from 250 employees and relevant stakeholders through Likert-scale questionnaires, while qualitative data were obtained through interviews and FGDs. SEM-PLS results show that policy communication significantly affects policy dissemination effectiveness (β = 0.149; p = 0.001) and stakeholder orientation (β = 0.306; p < 0.001). Stakeholder orientation has the strongest effect on dissemination effectiveness (β = 0.732; p < 0.001) and significantly mediates this relationship (β = 0.224; p < 0.001). The model explains 62.5% of policy dissemination effectiveness. Qualitative findings identify communication barriers as contextual challenges. The study proposes the PRINCEPS Model, integrating clear messaging, digital platforms, stakeholder engagement, SOPs, and HR competency development for sustainable policy dissemination in regional banking organizations effectively.

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Journal Info

Abbrev

opini

Publisher

Subject

Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

OPINI: Jurnal of Communication and Social Science is an international journal that focuses on the scholarly study of communication and social science. The journal is dedicated to the advancement of knowledge in the field by promoting the publication of innovative research and theoretical ...