Jurnal Eksplorasi Akuntansi (JEA)
Vol 8 No 2 (2026): Jurnal Eksplorasi Akuntansi (JEA)

Pengetahuan Perpajakan, Layanan Samsat Keliling dan Kepatuhan Wajib Pajak: Peran Moderasi Kesadaran Wajib Pajak

Arie Frinola Minovia (Fakultas Ekonomi dan Bisnis, Universitas Bung Hatta, Padang)
Resti Yulistia Muslim (Fakultas Ekonomi dan Bisnis, Universitas Bung Hatta, Padang)



Article Info

Publish Date
24 May 2026

Abstract

This study discusses how tax knowledge and mobile Samsat services influence motor vehicle taxpayer compliance, and it investigates taxpayer awareness strengthens these relationships. The fact that taxpayer compliance are still not optimal, despite a year-on-year increase in the motor vehicle population, suggesting that both taxpayer knowledge and the ease of accessing services are important for improving compliance. The sample consists of 100 motor vehicle taxpayers selected based on respondent availability. The distinguishing aspect of this study is examining taxpayer awareness as as a potential moderator that may amplify the effects of knowledge and service accessibility on compliance. The findings show that tax knowledge does not have an effect on taxpayer compliance. In contrast, mobile Samsat services significantly improve compliance. Taxpayer awareness also strengthens the relationship between mobile Samsat services and compliance, but it does not strengthen the relationship between tax knowledge and compliance. These findings highlight that improving service accessibility plays an important role in encouraging taxpayer compliance. Future studies are encouraged to include additional factors related to behavior and institutional support in order to provide a more complete understanding of taxpayer compliance.

Copyrights © 2026






Journal Info

Abbrev

jea

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Eksplorasi Akuntansi (JEA) adalah jurnal ilmiah yang mempublikasikan artikel ilmiah yang berasal dari skripsi mahasiswa S1 Akuntansi Fakultas Ekonomi Universitas Negeri Padang (UNP). Jurnal ini dikelola oleh Jurusan Akuntansi Fakultas Ekonomi Universitas Negeri Padang (UNP), dan terbit 4x ...