Analisis Kepuasan dan Penggunaan Rekam Medis Elektronik Puskesmas Menggunakan Metode End User Computing Satisfaction dan Technology Acceptance Model

Selvia Selvia (Universitas Muslim Indonesia, Makassar)
Dolly Indra (Universitas Muslim Indonesia, Makassar)
Herdianti Darwis (Universitas Muslim Indonesia, Makassar)

TIN: TERAPAN INFORMATIKA NUSANTARA
Vol 6 No 12 (2026): May 2026

Electronic medical records (EMR) are health information systems used to improve the efficiency of patient data management and the quality of healthcare services in healthcare facilities. However, several problems have been found, such as network disruptions or errors, double workloads, and suboptimal user satisfaction levels. This study aims to analyze the level of satisfaction and use of electronic medical records and to determine the relationship between satisfaction and system use at the Tamamaung Community Health Center in Makassar City and the Community Health Center Technical Implementation Unit (UPTD) in North Kolaka Regency. The study used a quantitative approach with a cross-sectional design. Respondents in this study were 55 healthcare workers who used EMR selected using a full sampling technique (Full Sampling). Satisfaction analysis was conducted using the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) methods. Analysis of the relationship between satisfaction and system use was conducted using the Spearman Rank Correlation test. The results showed that all EUCS and TAM variables were in the "High" category. The correlation test results showed a correlation coefficient of 0.463 with a significance value of 0.000 (p <0.05), which indicates a significant and very strong relationship between satisfaction and use of the EMR system. The conclusion of this study shows that the higher the level of satisfaction, the higher the level of use of the RME system.