Journal of Tourism Economics and Policy
Vol. 6 No. 2 (2026): Journal of Tourism Economics and Policy (April – June 2026) - In Press

The Influence of The Informativeness of Tourist-Chatbot Interaction and Halal Facilities and Services on the Destination Image of Generation Z in Muslim-Friendly Tourism at Mount Bromo

Afra Bahita Fridajaya (Airlangga University, Indonesia)
Ririn Tri Ratnasari (Airlangga University, Indonesia)



Article Info

Publish Date
01 Jun 2026

Abstract

This study aims to analyze the influence of tourist-chatbot interaction informativeness and halal facilities and services on destination image among Generation Z in the context of Muslim-friendly tourism at Mount Bromo. A quantitative survey approach was employed by distributing online questionnaires to 224 Muslim Generation Z respondents selected through purposive sampling. The respondents were active users of ChatGPT and had an interest in Muslim-friendly tourism at Mount Bromo. The data were analyzed using multiple linear regression. The findings show that tourist-chatbot interaction informativeness has a positive and significant effect on destination image. Halal facilities and services also have a positive and significant effect on destination image. Simultaneously, both independent variables explain 60.8% of the variation in destination image. These results indicate that digital information quality through chatbot interaction and the availability of halal-oriented facilities are important factors in shaping a positive image of Muslim-friendly tourism destinations. The findings provide practical implications for destination managers to integrate reliable digital information services with halal facilities to improve destination competitiveness among Muslim Generation Z tourists.

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Journal Info

Abbrev

jtep

Publisher

Subject

Economics, Econometrics & Finance Public Health Social Sciences

Description

The Journal of Tourism Economics and Policy is published biannually and published in March and November. JTEP also uses the LOCKSS system to ensure a secure and permanent archive for the journal. Concerned with the complex interactions between development and the environment, its purpose is to seek ...