<![CDATA[This study was conducted to determine whether customer satisfaction is influenced by the usefulness and ease of use of the technology system on the self check-in machine so that it can be optimized and reduce check-in queues at the Soekarno-Hatta airport check-in counter. This research was conducted at Soekarno-Hatta airport. The method used in this research is quantitative with structural equation model analysis, the data collected using questionnaire techniques distributed to passengers at Soekarno-Hatta airport who use self check-in machines with a sample size of 100 respondents. The results of the calculation show that there is an effect of the easy of use of the self-check-in machine on passenger satisfaction and the usefulness of the self-check-in machine has proven significant with a P value below 0.000, indicating this study confirms that the easy of use of the self-check-in machine affects passenger satisfaction and the usefulness of the self-check-in machine affects passengers satisfaction. With this research, it is hoped that it can help Soekarno-Hatta Airport to develop a self check-in machine system that is safe and easy to use.]]>
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