Jurnal Bisnis Kompetitif
Vol 5 No 1 (2026): JURNAL BISNIS KOMPETIF (JBK) 2026

OPTIMALISASI ELECTRONIC WORD OF MOUTH DAN CITRA MEREK UNTUK MENINGKATKAN KEPUTUSAN PEMBELIAN PADA UMKM SEAFOOD 25 RESTORAN DUMAI

Nasrullah Nasrullah (STIE TUAH NEGERI)
Tiara Yuriska (sekolah tinggi ilmu ekonomi tuah negeri)
Rr Meiyaqi Cesya Navazka (sekolah tinggi ilmu ekonomi tuah negeri)



Article Info

Publish Date
26 May 2026

Abstract

This study aims to analyze the influence of electronic word of mouth (e-WOM) and brand image on consumer purchasing decisions at Seafood 25 Restaurant Dumai. A quantitative approach with an explanatory research design was applied to 100 respondents selected through the Slovin formula using purposive and accidental sampling. Data were collected via a five-point Likert scale questionnaire and analyzed using multiple linear regression. Results show that: (1) e-WOM has a positive and significant partial effect on purchasing decisions (β = 0.213; sig = 0.048); (2) brand image has a positive and significant partial effect on purchasing decisions (β = 0.368; sig = 0.005); and (3) simultaneously, both variables significantly influence purchasing decisions (F = 6.979; sig = 0.001) contributing 10.8%. These findings confirm the strategic importance of proactive e-WOM management and brand image strengthening for seafood culinary SMEs.

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Journal Info

Abbrev

bisniskompetif

Publisher

Subject

Social Sciences

Description

Jurnal Bisnis Kompetif diterbitkan oleh Komunitas Manajemen Kompetitif. Jurnal ini diterbitkan tiga kali pada bulan Maret, Juli dan Nopember. Ini berisi artikel-artikel seperti karya ilmiah (riset dan non-penelitian), studi analitis, aplikasi teoritis dan ulasan masalah bisnis. Penerbitan jurnal ini ...