Commodities, Journal of Economic and Business
Vol. 6 No. 4 (2026): April 2026

The Effect of Perceived Organizational Support on Organizational Citizenship Behavior in University Administrative Staff

Mahsan Likardi (Masters of Management, Universitas Mataram, Indonesia)
Parhanudin (Masters of Management, Unversitas Gajayana, Indonesia)
Munajah (Master'
s of Management, Universitas Gajayana, Indonesia)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to examine the relationship between Perceived Organizational Support (POS) and Organizational Citizenship Behavior (OCB) using a causal associative approach. The study involved 100 administrative staff from universities in Lombok, Indonesia, selected through a convenience sampling technique. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0. The results of the measurement model indicate that all indicators meet the acceptable validity threshold, with outer loading values above 0.50. However, the structural model testing using bootstrapping shows that POS does not have a statistically significant effect on OCB (β = 0.828; t = 1.312; p = 0.190), leading to the rejection of the hypothesis. These findings imply that perceived organizational support alone is insufficient to encourage extra-role behaviors among employees. Therefore, future research should consider incorporating mediating or moderating variables to better explain OCB in organizational contexts.

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Journal Info

Abbrev

commo

Publisher

Subject

Economics, Econometrics & Finance

Description

The journal focused on primary studies at management, finance, accounting, banks and halal markets, has initiated the development of global economic advantages. Commodities, Journal of Economic and Business is dedicated to provide an intellectual space of scholarly discussion how the economic able ...