Economics and Business Journal
Vol. 4 No. 5 (2026)

Analysis of Taxpayer Compliance Levels in The Payment of Motor Vehicle Tax (PKB) at The Samsat Office of Bantaeng Regency

Natasya (Program Studi Akuntansi, Universitas Negeri Makassar, Makassar)
M.Ridwan Tikollah (Program Studi Akuntansi,Fakultas Ekonomi dan Bisnis, Universitas Negeri Makassar)
Mukhammad Idrus (Program Studi Akuntansi,Fakultas Ekonomi dan Bisnis, Universitas Negeri Makassar)



Article Info

Publish Date
07 Jun 2026

Abstract

This study aims to analyze the level of taxpayer compliance in paying Motor Vehicle Tax at the Samsat Office of Bantaeng Regency. The research uses a descriptive quantitative and qualitative approach with data collection techniques through documentation, interviews, and observation. Quantitative analysis is carried out by measuring the formal compliance ratio based on the number of taxpayers who pay on time compared to the number of registered taxpayers, while qualitative analysis is conducted through indicators of awareness, compliance with due dates, compliance with regulations, willingness to pay, and views on Samsat services. The results of the study indicate that the level of taxpayer compliance is relatively high, but it shows a tendency to decrease from year to year. The decrease is influenced by the increasing number of registered vehicles that is not matched by an increase in awareness, the economic factors of the community, and delays in payment due to other priority needs. Service innovations such as mobile services and digital convenience contribute positively, but have not fully encouraged optimal compliance. This study confirms that improving compliance requires continuous education strategies, strengthening public services, and consistent supervision

Copyrights © 2026






Journal Info

Abbrev

go

Publisher

Subject

Economics, Econometrics & Finance

Description

Economics and Business Journal (ECBIS) | ISSN (e): 2963-7589 is an international peer-reviewed, open access scientific journal dedicated to the advancement and dissemination of research results that support high-level research in the fields of Economics, Management and Business, this journal ...