Jurnal Bisnis Manajemen dan Akuntansi
Vol. 8 No. 1 (2026): JUBISMA

UNDERSTANDING GEN Z’S PURCHASE DECISION: THE ROLE OF CONSUMER CONFUSION AND INFORMATION OVERLOAD

Stiadi, Muhamad (Unknown)
Sukmawati, Sukmawati (Unknown)
Rifqi, Andi (Unknown)



Article Info

Publish Date
21 May 2026

Abstract

This research is intended to examine how consumer confusion and information overload affect purchasing decisions among Generation Z. The findings indicate that consumer confusion does not significantly impact purchasing decisions, whereas information overload demonstrates a significant effect. The study adopts a quantitative approach involving three variables: consumer confusion and information overload as independent variables and purchasing decisions as the dependent variable. Primary data were collected through questionnaires distributed to 184 Generation Z respondents. The data analysis process included validity and reliability testing, classical assumption testing, as well as statistical analyses such as correlation, coefficient of determination, regression, and hypothesis testing. The results reveal that, partially, consumer confusion does not significantly influence purchasing decisions, reflected by a Beta value of 1%. In contrast, information overload shows a strong and significant effect with a Beta value of 82.5%. Simultaneously, both variables significantly influence purchasing decisions, as indicated by an R² value of 67.2%. These findings suggest that companies should consider both factors when aiming to enhance consumer purchasing decisions.

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Journal Info

Abbrev

JUBISMA

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal JUBISMA diterbitkan oleh LPPM Universitas Insan Pembangunan Indonesia merupakan Jurnal Ilmu Manajemen dan Akuntansi fokusnya di bidang Manajemen dan Akuntansi yang memuat hasil penelitian murni dan terapan dengan scope : Manajemen Sumber Daya Manusia, Manajemen Keuangan, Manajemen ...