Diklat Review : Jurnal manajemen pendidikan dan pelatihan
Vol. 10 No. 1 (2026): JURNAL DIKLAT REVIEW

KEMUDAHAN AKSES MARKETPLACE DAN KEPUTUSAN PEMBELIAN GENERASI Z: MEDIASI KEPUASAN PENGGUNA

Wirdayani Wahab (Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau)



Article Info

Publish Date
22 May 2026

Abstract

This study aims to analyze the effect of marketplace accessibility on Generation Z purchasing decisions by considering the role of user satisfaction. The research employed a quantitative approach using Structural Equation Modeling (SEM) with SmartPLS 4. The population consisted of Generation Z marketplace users. The sampling technique used purposive sampling with a total of 110 respondents determined based on the number of research indicators. The variables examined included marketplace accessibility, user satisfaction, and Generation Z purchasing decisions. The results revealed that marketplace accessibility has a positive and significant effect on Generation Z purchasing decisions. This indicates that ease of navigation, product searching, price comparison, and transaction processes can enhance consumer purchasing decisions. Meanwhile, user satisfaction did not significantly influence purchasing decisions. In addition, user satisfaction was unable to moderate the relationship between marketplace accessibility and purchasing decisions. This study implies that marketplace providers need to improve system usability aspects to attract Generation Z consumers. These findings strengthen the Technology Acceptance Model, which emphasizes perceived ease of use as an important factor influencing digital consumer behavior.

Copyrights © 2026






Journal Info

Abbrev

diklatreview

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

Jurnal Diklat Review (Online ISSN: 2598-6449| Print ISSN : 2580-4111) published by Komunitas Manajemen Kompetitif. This journal published thrice in April, Agustus dan December. It contain the articles such as scientific papers (research and non-research), analytical studies, theoretical applications ...