Journal of Marketing and Business Intelligence
Vol. 4 No. 1 (2026): JMBI (Journal of Marketing and Business Intelligence)

ANALYSIS OF THE FACTORS OF CONVENIENCE, PRICE, AND QUALITY OF SHOPEE APPLICATION ACCEPTANCE SERVICES FOR STUDENTS OF THE BAKTI NUSANTARA INSTITUTE USING THE TAM MODEL

Fauzi Fauzi (Prodi Sistem Informasi, Institut Bakti Nusantara, Lampung)
Miswan Gumanti (Prodi Manajeman, Institut Bakti Nusantara, Lampung)
Muhamad Muslihudin (Prodi Sistem Informasi, Institut Bakti Nusantara, Lampung)



Article Info

Publish Date
24 May 2026

Abstract

This study aims to analyze the influence of perceived ease of use, price perception, and service quality on the acceptance of the Shopee application among students of Institut Bakti Nusantara using the Technology Acceptance Model approach with SEM-PLS. This research employs a quantitative method with data collected through questionnaires from 103 respondents consisting of second, fourth, and sixth semester students. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationships among variables. The results indicate that perceived ease of use, price perception, and service quality have a positive and significant effect on application acceptance, both partially and simultaneously. Service quality is identified as the most dominant factor, followed by perceived ease of use and price. The coefficient of determination (R²) of 0.72 indicates a strong predictive capability of the model. This study contributes theoretically to the extension of TAM by incorporating relevant external variables in the e-commerce context and provides practical implications for digital platform providers to enhance service quality, usability, and competitive pricing strategies.

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Journal Info

Abbrev

JMBI

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JMBI (Journal of Marketing and Business Intelligence) this journal publishes original research by academic, business, and government contributors on strategies, governance, tools, applications, techniques, and technologies for BI. Providing a global forum for researching and reporting diverse ...