Journal of International Islamic Law, Human Right and Public Policy
Vol. 4 No. 2 (2026): June

ANALYSIS OF THE IMPLEMENTATION OF GOOD GOVERNANCE PRINCIPLES ON PUBLIC SERVICE QUALITY

Laila Qadriyani Malikin Rumakat (Universitas Muhammadiyah Sorong)



Article Info

Publish Date
28 May 2026

Abstract

This study in the field of Public Administration is motivated by the persistently low quality of public services, reflecting weak implementation of Good Governance, particularly in terms of transparency and responsiveness. The objective of this study is to analyze the effect of good governance principles on the quality of public services. A quantitative approach with an explanatory design was employed, involving 120 respondents who were public service users in Manokwari Regency, selected through accidental sampling. Data were collected using a Likert-scale questionnaire and analyzed using linear regression. The results indicate that the implementation of good governance has a positive and significant effect on public service quality, with responsiveness emerging as the most dominant factor directly enhancing user satisfaction and perceived service quality. This finding highlights a novel contribution, demonstrating that strengthening responsiveness based on local needs is more effective than formal administrative approaches. The study concludes that the adaptive optimization of good governance principles is a key strategy for improving public service quality.Good Governance

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Journal Info

Abbrev

ojs

Publisher

Subject

Religion Law, Crime, Criminology & Criminal Justice

Description

This journal emphasizes specifics in the discourse of Islamic Law and Humanity, as well as communicating actual and contemporary research and problems related to Islamic studies. This journal openly accepts contributions from experts from related scientific disciplines. All articles published do not ...