Indonesian Journal of Law and Economics Review
Vol. 21 No. 2 (2026): May

Consumer Satisfaction Aligns With Price Product Quality and Service Quality: Kepuasan Konsumen Selaras Dengan Harga Kualitas Produk dan Pelayanan

Syafati Nadya (Program Studi Manajemen K.Jembrana, Universitas Triatma Mulya)
Komang Sudarsana (Program Studi Manajemen K.Jembrana, Universitas Triatma Mulya)
Made Dwipa Negara (Program Studi Manajemen K.Jembrana, Universitas Triatma Mulya)



Article Info

Publish Date
22 May 2026

Abstract

General Background: Customer satisfaction is essential for maintaining competitiveness in culinary businesses. Specific Background: This study focuses on a coastal seafood restaurant where consumer satisfaction is linked to price, product quality, and service quality. Knowledge Gap: Limited empirical attention has addressed these three factors in seafood restaurants with coastal dining characteristics and fluctuating consumer visits. Aims: This study analyzes the partial and simultaneous relationships between price, product quality, service quality, and customer satisfaction. Results: Based on data from 40 purposively selected respondents and SPSS analysis, price, product quality, and service quality showed positive and significant relationships with customer satisfaction, both partially and simultaneously. Novelty: The study offers empirical evidence from a coastal seafood culinary setting. Implications: Restaurant managers should maintain suitable pricing, fresh and consistent food quality, and responsive service to strengthen customer satisfaction. Highlights • Each predictor showed a significant positive partial relationship.• The combined statistical model produced a significant simultaneous result.• Freshness, taste, hygiene, consistency, and responsiveness require managerial priority. Keywords Consumer Satisfaction; Price; Product Quality; Service Quality; Coastal Culinary

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Journal Info

Abbrev

ijler

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

Indonesian Journal of Law and Economics Review (IJLER) is published by Universitas Muhammadiyah Sidoarjo four times a year. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of ...