Jurnal Ilmu Bisnis Digital (JIBIDAL)
Vol. 2 No. 1 (2026): JIBIDAL - Mei

Pemanfaatan Kecerdasan Buatan (Artificial Intelligence) Dalam Pengembangan Model Bisnis Digital Berkelanjutan

Taufiqa Widya (Universitas Telkom)
Zahra Nurafifah (Universitas Telkom)



Article Info

Publish Date
04 Jun 2026

Abstract

The rapid development of digital technology has significantly transformed the way organizations create, deliver, and sustain business value. One of the key technologies driving this transformation is Artificial Intelligence (AI). This study aims to analyze the utilization of AI in the development of sustainable digital business models and to identify its benefits and implementation challenges. The research employs a qualitative approach using a literature review method based on scientific journals, books, research reports, and relevant academic publications. Data were analyzed through content analysis to identify major themes related to AI, digital business models, and business sustainability. The findings indicate that AI contributes to improving operational efficiency, supporting data-driven decision-making, fostering product and service innovation, and enhancing customer relationships through personalized services. Furthermore, AI supports business sustainability by optimizing resource utilization, reducing waste, and improving supply chain efficiency. However, AI implementation still faces several challenges, including data privacy concerns, information security issues, algorithm transparency, and human resource readiness. Therefore, appropriate implementation strategies are required to maximize the benefits of AI in supporting innovative, competitive, and sustainable digital business models.

Copyrights © 2026






Journal Info

Abbrev

jibidal

Publisher

Subject

Description

Jurnal Ilmu Bisnis Digital (JIBIDAL) merupakan media ilmiah yang mempublikasikan hasil penelitian, kajian teoritis, dan praktik terbaik di bidang bisnis digital dan transformasi teknologi. Jurnal ini bertujuan menjadi wadah bagi akademisi, peneliti, praktisi, dan mahasiswa dalam mengembangkan ilmu ...