Jurnal Multidisiplin Sahombu
Vol. 6 No. 03 (2026): Jurnal Multidisiplin Sahombu, 2026

Work Environment, Discipline, and Stress as Determinants of Service Quality at Jangkang Community Health Center

Fansha Tio Anugrah (Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin, Indonesia)
Sulastini Sulastini (Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin, Indonesia)
Khuzaini Khuzaini (Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin, Indonesia)



Article Info

Publish Date
05 Jun 2026

Abstract

Quality in primary health services is essential for achieving Universal Health Coverage, particularly in rural areas where community health centers face geographical, organizational, and workforce constraints. This study examines the effects of work environment, work discipline, and work stress on service quality at Jangkang Community Health Center, Kapuas Regency, Central Kalimantan. A quantitative explanatory design was applied using a census sampling technique. Questionnaire responses from 45 employees were analyzed through multiple linear regression using SPSS version 27. The results show that work environment positively and significantly affects service quality (B = 0.782; p = 0.006), work discipline positively and significantly affects service quality (B = 0.669; p = 0.026), and work stress negatively and significantly affects service quality (B = -1.205; p = 0.000). Simultaneously, the three variables significantly explain service quality (F = 15.231; p = 0.000), with an Adjusted R Square of 0.492. The findings indicate that improving service quality requires adequate work conditions, consistent discipline practices, and structured stress-management support. Strengthening organizational support and employee well-being is therefore important for sustainable primary health service delivery.

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Journal Info

Abbrev

JMS

Publisher

Subject

Arts Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice

Description

Jurnal Multidisiplin Sahombu is at the scope of the multidisciplinary intended is only limited to the following points, Economics Politics Public Business Civil society, Finance Culture Arts ...