Indonesian Journal of Health Science
Vol 6 No 3 (2026)

Data security and public trust in the digitalization of health insurance in Indonesia: A literature review

Amanda Safitri (Universitas Pembangunan Nasional Veteran Jakarta)
Nadia Putri Untiami (Universitas Pembangunan Nasional Veteran Jakarta)
Siti Aisyah (Universitas Pembangunan Nasional Veteran Jakarta)
Cahya Arbitera (Universitas Pembangunan Nasional Veteran Jakarta)



Article Info

Publish Date
14 Jun 2026

Abstract

The digitalization of health insurance in Indonesia, particularly in the implementation of the National Health Insurance (JKN) program, offers significant benefits in improving the efficiency and accessibility of healthcare services. However, this digital transformation also presents serious challenges related to data security and public trust. This study aims to examine the relationship between data security and public trust in the context of health insurance digitalization through a literature review approach. The method used is descriptive-analytical by reviewing relevant scientific articles published between 2020 and 2026, obtained from databases such as Google Scholar, Garuda, and other international sources. The findings indicate that data security risks, including data breaches, cybercrime, and weak data governance, are key factors that may reduce public trust in digital health insurance services. In addition, non-technical factors such as low privacy literacy and human error further increase system vulnerabilities. On the other hand, public trust is influenced not only by technical security but also by perceived benefits, transparency, and ethical governance. Therefore, strengthening data security systems, adopting innovative technologies, and developing trust-based governance are essential to support the sustainability of health insurance digitalization in Indonesia.

Copyrights © 2026






Journal Info

Abbrev

ijhs

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Indonesian Journal of Health Science is a place for disseminating research results in the field of health, including, but not limited to topics of public health, environmental health, occupational health, pharmacy, nutrition, epidemiology, medical laboratories, physiotherapy, or other general ...