Influence: International Journal of Science Review
Vol. 8 No. 1 (2026): INFLUENCE: International Journal of Science Review

The Effect of Service Quality, Collection System, and Tax Sanctions on PBB-P2 Taxpayer Compliance in Brebes Regency

Muhammad Naufal Ashifuddin (Universitas Swadaya Gunung Jati, Cirebon, Indonesia)
Agung Yulianto (Universitas Swadaya Gunung Jati, Cirebon, Indonesia)



Article Info

Publish Date
04 Jun 2026

Abstract

This study looked at how Service quality, the tax collection mechanism, and tax penalties all had an impact on taxpayers' compliance with the Rural and Urban Land and Building Tax (PBB-P2) in Brebes Regency. In order to get primary data, taxpayers were given questionnaires to complete. a survey method combined with a quantitative methodology. The information was assessed Multiple linear regression. The findings demonstrated that taxpayers were positively and significantly impacted by service quality compliance, indicating that better responsiveness, reliability, and assurance improved compliance behavior. Additionally, the tax collection system had a favorable and noteworthy effect, indicating that taxpayers were encouraged to fulfill their obligations by clear procedures, transparency, and ease of payment. Additionally, tax penalties proved to be the most important element influencing compliance and had a favorable and considerable impact. These results showed that raising the standard of public services, streamlining the tax collecting process, and imposing just and uniform penalties all improved taxpayer compliance. Local governments can use the study's practical findings to create policies that maximize local tax income and boost compliance.

Copyrights © 2026






Journal Info

Abbrev

influence

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Engineering Public Health Social Sciences

Description

INFLUENCE: International Journal of Science Review (Influence Journal) is a double-blind, Indexed peer-reviewed, open-access international journal dedicated to the promotion of research in multidisciplinary areas. We define open-access journals as journals that use a funding model that does not ...