Shipping and Transport Management Journal
Vol. 1 No. 2 (2025): November : Shipping and Transport Management Journal

The Impact of Facilities, Image, Price, and Service Quality on the Increase of Citilink Passengers in Semarang

Shavira Azhari (Universitas Maritim AMNI)



Article Info

Publish Date
24 Nov 2025

Abstract

This study aims to analyze the simultaneous effect of the variables of facilities, corporate image, price perception, and service quality on the increase in passenger numbers for Citilink Indonesia Airlines at Jenderal Ahmad Yani International Airport Semarang. The air transportation service sector requires a comprehensive understanding of the factors driving customer loyalty and purchasing decisions to maintain the company's competitiveness. The research method used is descriptive quantitative, with data collected from questionnaires distributed to 100 respondents who are passengers of Citilink Indonesia Airlines. Data analysis was performed using multiple linear regression, resulting in the equation Y = 0.214 + 0.205X1 + 0.171X2 + 0.337X3 + 0.144X4 + μ. The study's results show that both partially and simultaneously, facilities, corporate image, price perception, and service quality have a positive and significant effect on the increase in passenger numbers. Price perception was found to be the dominant factor, with the highest regression coefficient, followed by facilities. Managerial implications suggest that airlines and airport operators focus on setting competitive prices and improving facilities to sustain passenger growth.

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Journal Info

Abbrev

SIGMA

Publisher

Subject

Description

Fokus dan Scope: Manajemen Transportasi dan Logistik Manajemen rantai pasok dan distribusi Efisiensi operasional dalam transportasi laut, darat, dan udara Teknologi dan digitalisasi dalam sistem logistik Pengelolaan Pengiriman dan Pelabuhan Optimasi operasional pelabuhan dan terminal Manajemen ...