Health and Technology Journal (HTECHJ)
Vol. 4 No. 3 (2026): June 2026

Driving Organizational Citizenship Behavior in Healthcare: The Synergistic Roles of Commitment, Motivation, and Job Satisfaction

Rizal Maulana (Postgraduate Program in Public Health, Universitas STRADA Indonesia, Indonesia)
Sentot Imam Suprapto (Postgraduate Program in Public Health, Universitas STRADA Indonesia, Indonesia)
Atik Setiawan Wahyuningsih (Postgraduate Program in Public Health, Universitas STRADA Indonesia, Indonesia)



Article Info

Publish Date
13 Jun 2026

Abstract

Organizational Citizenship Behavior (OCB) is critical for enhancing organizational effectiveness in healthcare settings, yet suboptimal levels persist in many hospitals. This study examined the influence of organizational commitment, work motivation, and job satisfaction on OCB among employees at RS Mata Undaan Surabaya, Indonesia, a specialized ophthalmology referral hospital. Using a quantitative cross-sectional survey design, data were collected from 200 randomly selected employees through structured questionnaires. Multiple linear regression analysis was employed to assess both partial and simultaneous effects of the independent variables on OCB. Descriptive analysis revealed that organizational commitment, work motivation, job satisfaction, and OCB were all at good levels. Regression results indicated that organizational commitment (β = 0.274, p < 0.001), work motivation (β = 0.273, p < 0.001), and job satisfaction (β = 0.189, p = 0.001) each exerted a positive and significant partial effect on OCB. Simultaneously, these three variables significantly predicted OCB (F = 64.997, p < 0.001), explaining 49.1% of the variance (Adjusted R² = 0.491). These findings indicate that OCB emerges from the synergistic interaction of positive work attitudes. Hospital management should implement integrated human resource strategies that simultaneously strengthen organizational commitment, enhance work motivation, and improve job satisfaction, thereby fostering voluntary employee behaviors that ultimately improve service quality and organizational performance in specialized healthcare settings.

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Journal Info

Abbrev

htechj

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Health and Technology Journal (HTECHJ) is peer-reviewed and open access international journal which published by KHD Production, to accommodate researchers and health practitioners publishing their scientific articles. NHSJ accepts original papers, review articles, short communications, case reports ...