International Journal of Applied Sciences in Tourism and Events
Vol. 10 No. 1 (2026): Juni 2026

Gen Z digital behaviour: The role of consumer style inventory and eWOM in accommodation booking intention

Anindita Dwi Wulandari (Universitas Pendidikan Indonesia, Indonesia)
Ahmad Hudaiby Galih Kusumah (Universitas Pendidikan Indonesia, Indonesia)



Article Info

Publish Date
10 Jun 2026

Abstract

Generation Z shows a high dependence on online reviews and recommendations (eWOM) as a primary reference in purchasing decisions, particularly in the context of accommodation selection. This study aims to examine the decision-making styles of Generation Z consumers, as conceptualized within the Consumer Style Inventory (CSI) framework, and to examine how these styles influence the use of electronic word-of-mouth (eWOM) in accommodation selection, as well as their relationship with purchase intention. Data collection was conducted through a questionnaire distributed via social media. This study used Structural Equation Modelling (SEM) SmartPLS to analyse data collected from 220 Generation Z respondents. The results show that recreational attitude significantly influences eWOM use intention, while eWOM use intention positively affects purchase intention in accommodation booking decisions. These findings indicate that consumers who perceive eWOM activities as enjoyable are more likely to engage with online reviews before making accommodation-related decisions.

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Journal Info

Abbrev

IJASTE

Publisher

Subject

Arts Humanities

Description

International Journal of Applied Sciences in Tourism and Events publishes applied research-based articles covering business and economic in tourism and events; management in tourism and events; production, distribution, and consumption in tourism and events; marketing and promotion in tourism and ...