Interdisciplinary Social Studies
Vol. 5 No. 4 (2026): Interdisciplinary Social Studies

The Effect of Emotional Intelligence and Self-Efficacy on Job Satisfaction in PT Gong Muke Craft Employees

Nur Fahdila (Universitas Swadaya Gunung Jati)
Agi Syarif Hidayat (Universitas Swadaya Gunung Jati)



Article Info

Publish Date
04 Jul 2026

Abstract

Job satisfaction serves as a critical determinant of workforce performance and loyalty, particularly within labor-intensive industries characterized by repetitive tasks and emotional demands. This study examines the influence of emotional intelligence and self-efficacy on job satisfaction among employees of PT Gong Muke Craft, a rattan craft manufacturing company in Indonesia. Grounded in Bandura's Social Cognitive Theory, this research addresses a notable gap in understanding psychological factors affecting manual craft workers, a population distinct from those in formal service or educational sectors. Employing a quantitative approach with causal associative design, data were collected through census sampling from 110 employees using validated questionnaires. Multiple regression analysis revealed that emotional intelligence exerted a positive and significant effect on job satisfaction (B = 0.166, p = 0.018), whereas self-efficacy demonstrated no significant partial influence (B = 0.103, p = 0.181). Nonetheless, both variables collectively contributed significantly to job satisfaction (F = 10.460, p = 0.000), explaining 16.4% of the variance. These findings underscore the predominant role of emotional regulation over self-confidence beliefs in shaping job satisfaction within routine-based manual work environments. Practically, this research recommends emotion-focused training interventions to enhance employee wellbeing and reduce turnover intentions in craft industries.

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Journal Info

Abbrev

iss

Publisher

Subject

Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

Description

nterdisciplinary Social Studies (ISS) is an interdisciplinary publication of social studies and writing which publishes papers to international audiences of social researchers. ISS aims to provide a forum for scholarly understanding of social studies and plays an important role in promoting the ...