Jurnal Ilmu Sosial dan Humaniora
Vol. 5 No. 2 (2026): Juni 2026

Peran E-WoM, E-Reputation, dan Dalam Membangun Destination Image Serta Meningkatkan Intention To Visit Ke Kepulauan Seribu

Dicky Gilang Ramadhan (Universitas Esa Unggul)
Dimas Angga Negoro (Universitas Esa Unggul)



Article Info

Publish Date
15 Jun 2026

Abstract

This study aims to analyze the role of Electronic Word of Mouth (E-WOM) and Electronic Reputation (E-Reputation) in building Destination Image and their influence on Intention to Visit Kepulauan Seribu. This research employs a quantitative approach using a survey method involving 180 respondents from the Jakarta metropolitan area and is analyzed using Structural Equation Modeling (SEM). The results indicate that E-WOM has a positive and significant effect on E-Reputation and Destination Image, while E-Reputation also has a positive and significant influence on Destination Image. Furthermore, Destination Image is proven to have a positive and significant effect on Intention to Visit. These findings suggest that positive information disseminated through digital media and a strong online reputation play a crucial role in shaping destination image, which ultimately encourages tourists’ intention to visit. This study provides managerial implications for destination managers to strategically manage E-WOM and E-Reputation in order to enhance destination image and increase tourists’ visit intention to Kepulauan Seribu. It is hoped that this research can provide a major contribution to the world of tourism, as well as important information on the influence of positive information, the reputation of a place, and customer satisfaction on the intention to visit a destination.

Copyrights © 2026






Journal Info

Abbrev

sosmaniora

Publisher

Subject

Description

SOSMANIORA merupakan Jurnal Ilmu Sosial dan Humaniora yang diterbitkan 4 (empat) kali dalam setahun, yaitu pada bulan Maret, Juni, September dan Desember oleh Yayasan Literasi Sains Indonesia. Sebagai jurnal multidisiplin nasional yang mencakup berbagai isu dalam kajian ilmu-ilmu sosial dan ...