Finansha: Journal of Sharia Financial Management
Vol. 7 No. 1 (2026): Finansha: Journal of Sharia Financial Management

DETERMINING FACTORS INFLUENCING THE INTENTION TO SWITCH FROM CONVENTIONAL BANKS TO ISLAMIC BANKS USING A MIXED-METHODS APPROACH

Amalia Nuril Hidayati (State Islamic University Sayyid Ali Rahmatullah, Tulungagung)
Vida Maria Ulfa (State Islamic University Sayyid Ali Rahmatullah, Tulungagung)
Mohammad Robet Abdillah (State Islamic University Sayyid Ali Rahmatullah, Tulungagung)



Article Info

Publish Date
23 Jun 2026

Abstract

This study examines the factors influencing students’ intentions to switch from conventional to Islamic banks among Islamic Banking students at UIN Sayyid Ali Rahmatullah Tulungagung. Despite the rapid growth of Islamic banking assets in Indonesia, its market share remains relatively low, highlighting the need to understand switching behavior among Generation Z. Using a sequential explanatory mixed-methods design, quantitative data were collected from 85 students through questionnaires and analyzed using multiple linear regression, while qualitative insights were obtained from interviews with 14 informants. The findings reveal that subjective norms, product knowledge, digital banking, and alternative attractiveness positively and significantly affect switching intention, with alternative attractiveness emerging as the strongest determinant. Together, these variables explain 69.7% of the variation in switching intention. Qualitative results show that switching intention develops through a sequential process in which subjective norms encourage awareness, product knowledge strengthens rational evaluation, digital banking facilitates access, and alternative attractiveness drives the final decision. The study contributes to the understanding of Islamic banking adoption among Generation Z and offers practical implications for increasing customer migration to Islamic banks.

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Journal Info

Abbrev

finansha

Publisher

Subject

Economics, Econometrics & Finance

Description

This journal aims to broaden and create innovative concepts, theories, paradigms, perspectives, and methodologies within the scope mentioned above. The scope of this journal will include but is not limited to Islamic economics, sharia business, Islamic banking, Islamic capital market, Islamic wealth ...